Terms of Use | Disclaimer | Privacy Policy | Return Policy

Terms of Use | Disclaimer | Privacy Policy | Accepted Payment Options | Refund Policy

Terms of Use

Acceptance of Terms of Use


Natural Professional Therapeutics Inc. owns and operates this Web site, located at PO Box 73046, 8962 152nd St. Surrey, BC Canada. This Terms of Use Agreement (this Agreement) states the terms and conditions under which you may access and use the Web site. By accessing and using the Web site you are indicating your acceptance to be bound by the terms and conditions of this Agreement. If you do not accept these terms and conditions, you must not access or use the Web site.


Some portions of the Web site are restricted and require User ID and a Password for access. Unauthorized use of or access of such restricted portions of this Web site is prohibited. In accessing portions of the Web site requiring a User ID and Password, you agree that: Natural Professional Therapeutics Inc. is entitled to act on instructions received under your User ID and Password, and is not liable for any unauthorized access to your personal information that is not the direct result of gross negligence or intentional misconduct on the part of Natural Professional Therapeutics Inc..

You must keep your Password confidential and you must notify Natural Professional Therapeutics Inc. immediately if you believe anyone else has obtained your Password or if any unauthorized access to the restricted portions of the Web site has occurred or may occur. Natural Professional Therapeutics Inc. may block access to the restricted portions of its Web site without prior notice if we believe your Password is being used by someone other than you or if any unauthorized access to your personal information has occurred or may occur.


All materials displayed or otherwise accessible through the Web site, including, without limitation, news articles, text, photographs, images, illustrations, computer software and code (collectively, the Content) are protected under Canadian and foreign copyright or other laws, and are owned by Natural Professional Therapeutic Inc.. In addition, the Web site is protected under copyright law as a collective work and/or compilation pursuant to Canadian and foreign laws. You shall abide by all additional copyright notices, information and restrictions on or contained in any of the Content accessed through the Web site.


Terms of Sale

  • We reserve the right to revise the pricing of our products at any time and without advance notice.
  • Products will be shipped according to the standard methods of shipping that we have in place from time to time.
  • When a product is received in a damaged condition it should be reported to us promptly.
  • When a discrepancy exists between the quantity or items ordered and the quantity or items received, then we must be notified immediately and in no event longer than 7 business days from receipt of the shipment.
  • When a customer places an order online and then subsequently refuses to accept delivery of the order for reasons that are attributable to customer error, the customer can be assessed a restocking fee and full shipping charges.
  • All returns must be pre-approved by us and received within 14 business days of authorization of the return.
  • An authorization from us is required for all returns. We may refuse to accept a returned product without our advance authorization.
  • We must receive a returned product before a product credit will be issued.
  • There is a processing fee on returned products. The customer is responsible for shipping costs on returned products unless shipping costs are waived when we issue authorization.
  • These Terms of Sale can be revised at any time should it be determined that it is in our best interests to do so.


The information and descriptions presented on this Web site are intended as general information, and are not necessarily complete descriptions of every product, indication for use, or contraindication for use. Physicians and their clinics who would advertise sale of our products, may do so to their own patients only, within the clinic's physical location, as approved by Natural Professional Therapeutics Inc.  and may use only the Trademarks of Natural Professional Therapeutics Inc. in so doing.  It is understood that Physicians selling the PHYSICIANS RESEARCH™ product line, do so under their own professional liability, and are therefore responsible for the health of  any and all consumers of the product.

Advertising materials must be approved in writing or provided by Natural Professional Therapeutics Inc.  For the purposes of this paragraph “own patients” means patients you have seen, who are under your professional care and who have active files with you.  Resale of Natural Professional Therapeutics Inc. Products under any other circumstances, ie. through any other channel other than purchase from the doctor's clinic, is strictly prohibited.


PHYSICIANS RESEARCH™ and/or other trademarks of Natural Professional Therapeutics Inc., other names, words, titles, phrases, logos, designs, graphics, icons and trademarks displayed on the Web site may constitute registered or unregistered trademarks of Natural Professional Therapeutics Inc. or third parties. Nothing contained on the Web site should be construed as granting you any license or right to use any trademark logo or design of Natural Professional Therapeutics Inc. or any third party, without the written permission of Natural Professional Therapeutics Inc. or the respective owner of any third-party trademark.

Use of Photography

You may NOT use PHYSICIANS RESEARCH™ products or photographs, thereof, in any manner.  You may NOT use PHYSICIANS RESEARCH™ promotional or advertising materials, whether online or other advertising forms, without the written permission of Natural Professional Therapeutics Inc.

No Advice

The information contained on the Web site is for informational purposes only. It is not intended to provide medical or other advice to you, and you should not rely upon the information to provide any such advice.



The content and materials on this Web site are provided "as is" and without representations or warranties of any kind, either express or implied. Natural Professional Therapeutics Inc. expressly disclaims all warranties, express or implied, with respect to this Web site including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Natural Professional Therapeutics Inc. does not warrant or represent that the functions or operation of this Web site will be uninterrupted or error-free, that defects will be corrected, or that this Web site, its servers, or any e-mail sent from Natural Professional Therapeutics  Inc. are free of viruses or other harmful components.

Limitation of Liability

Natural Professional Therapeutics  Inc. shall not be liable for any injury, loss, claim, or damage, nor any indirect, special, incidental, or consequential damages of any kind, whether based in contract, tort, strict liability or otherwise, which arises out of the use of, or inability to use, this Web site or the content found on this Web site, or, unless resulting from the gross negligence or intentional actions of Natural Professional Therapeutics  Inc., the unauthorized access to or alteration of your transmissions or data, even if Natural Professional Therapeutics  Inc. has been advised of the possibility of such damages.


The Web site contains links to third-party web sites. These links are provided solely as a convenience to you and not as an endorsement by Natural Professional Therapeutics Inc. of the contents of such third-party web sites. Natural Professional Therapeutics Inc.  is not responsible for the content of any third-party web site, nor does it make any representation or warranty of any kind regarding any third-party web site including, without limitation (i) any representation or warranty regarding the legality, accuracy, reliability, completeness, timeliness, suitability of any content on any third-party web site; (ii) any representation or warranty regarding the merchantability or fitness for a particular purpose of any material, content, software, goods or services located at or made available through such third-party web sites; or (iii) any representation or warranty that the operation of the third-party web sites will be uninterrupted or error free, that defects or errors in such third-party web sites will be corrected or that such third-party web sites will be free from viruses or other harmful components.


Privacy Policy

Our Privacy Policy applied to physicians, our patients, employees and visitors to our Web site: We shall identify the purposes for which personal information is collected or before personal information is collected.   We shall ensure that consent is obtained from each individual for the collection, use or disclosure of their personal information.  We shall limit the collection of personal information to the purposes identified. We shall not use or disclose personal information for purposes other than for the purpose it was collected unless we have the consent of the individual or as provided by law.  We shall retain personal information for only as long as necessary to meet the purposes of the collection of the personal information. We shall ensure that personal information collected, used and disclosed shall be as accurate, complete and up to date as possible for the purposes for which it has been collected used and disclosed. We shall take all appropriate steps to protect the personal information collected, used and disclosed and use security measures appropriate to sensitivity of the personal information. We shall ensure that information is made available to employees and customers regarding this Privacy Policy and our privacy practices regarding personal information. The privacy principles and procedures set forth in this Privacy Policy are intended to tell you how we collect, use, and distribute user information via our Web site. When you use our Web site, personal information about you may be collected and processed and used by us for our own marketing purposes, and those of our direct affiliates and our employees. In general, we only collect information – such as your name, business address, mailing address, telephone number, fax number, e-mail address, and professional licensing information – when you provide it to us. By using our Web site, and providing us with the personal information, you are consenting to the collection, processing, or use of such personal information by us and our affiliates. If you do not consent to the collection, processing, transfer, or use of such information, then you should not use or discontinue using our Web site.  If you have given us your personal information and wish to withdraw your consent to the above, you must notify us immediately and we will securely delete or dispose of your personal information. Without your express consent, we will not sell, trade, or disclose your personal information to any unrelated third party who would attempt to market products or services to you. However, we may disclose information to a third party that is assisting us in carrying out a transaction for you or providing a products or services to you (for example, packaging, sending, or delivering a purchase or information to you, or clearing a credit card transaction, or performing statistical analyses of our services). We may be required to disclose information if required to do so by law. In addition, we may disclose information to a third party that is assisting us in conducting an investigation in response to unauthorized activity that we believe constitutes a violation of the rules for using our Web site, or when circumstances reasonably dictate that we need to protect and defend our rights or property. We want to maintain only accurate information about the users of our Web site. You can request individual information that has been gathered about you by contacting us. Upon receipt of appropriate identification information, we will provide you with access to the personal information that we maintain about you. If you find a factual inaccuracy, you can notify us and we will correct it.  


Accepted Currency

All product prices on this site and on our shopping cart are listed in CAD Canadian Dollars. Accepted credits cards: Visa and Mastercard 

Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.

All returns must be pre-approved by PHYSICIANS RESEARCH™ and received within fourteen (14) business days of authorization of the return. Please call the Customer Service Department for more information. Returns from doctor's patients or opened or damaged bottles cannot be returned. Please call the clinic you've purchased the product(s) per their return policy.

PHYSICIANS RESEARCH™ must receive a returned product before a product credit will be issued. There is a 18% processing fee on returned products. The customer is responsible for shipping costs on returned products.

Several types of goods are exempt from being returned. Perishable goods such as food or personal hygiene items cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@PhysiciansResearch.ca.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@PhysiciansResearch.ca and send your item to: PO Box 73046, 8962 - 152 St., Surrey BC Canada V3R 4E0

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: PO Box 73046, 8962 - 152 St., Surrey BC Canada V3R 4E0

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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